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Terms of Service

1. Overview

This website vierra-atelier.pl is operated by RJ-Trading. Throughout the site, the terms “we”, “us”, and “our” refer to Vierra.

By accessing our website or purchasing from our store, you agree to be bound by these Terms of Service, including all policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

If you do not agree to these Terms, you may not access the website or use our services.

2. Company Information

This website is operated by:

RJ-Trading
Brand: Vierra
Website: vierra-atelier.pl

Customer support:
support@vierra-atelier.pl

3. Online Store Terms

By using this website, you confirm that:

  • you are at least 18 years old or have permission from a legal guardian

  • you will not use our products for illegal or unauthorized purposes

  • you will not violate any laws in your jurisdiction

Any breach of these Terms may result in the termination of service.

4. Product Information

We strive to ensure that product descriptions, images, and prices are accurate.

However:

  • product colors may appear differently depending on screen settings

  • product descriptions may occasionally contain minor inaccuracies

  • product availability may change without notice

We reserve the right to:

  • limit product quantities

  • discontinue products at any time

  • refuse orders that appear fraudulent or abusive

5. Orders and Payment

By placing an order, you agree that:

  • all information provided is accurate and complete

  • payment details are valid

  • you are authorized to use the selected payment method

We reserve the right to:

  • cancel suspicious orders

  • limit quantities per order

  • refuse transactions that appear fraudulent

If an order is canceled after payment, a full refund will be issued.

6. Pricing

Prices are displayed in the currency shown at checkout.

We reserve the right to:

  • change prices without prior notice

  • correct pricing errors

If a pricing error occurs, we may cancel the order and issue a full refund.

7. Shipping and Delivery

Shipping times displayed on the website are estimated delivery times.

Delays may occur due to:

  • customs inspections

  • courier delays

  • weather conditions

  • high demand periods

We are not responsible for delays caused by courier services or external circumstances beyond our control.

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to incorrect addresses may require additional shipping fees.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, available on this website.

Customers must follow the procedures outlined in that policy in order to request a refund.

Refund eligibility depends on factors including:

  • product condition

  • return eligibility

  • compliance with our return procedures

9. Intellectual Property

All content on this website, including:

  • logos

  • images

  • product descriptions

  • graphics

  • website design

is the property of RJ-Trading / Vierra and is protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without written permission.

10. User Conduct

You agree not to:

  • engage in fraudulent activity

  • submit false claims or refund requests

  • attempt to interfere with website security

  • upload malware or malicious code

  • collect personal information from other users

Violations may result in account suspension and legal action.

11. Fraud Prevention & Chargeback Protection

To protect against fraudulent activity:

  • refund claims must follow the procedures outlined in our policies

  • customers may be required to provide supporting documentation

  • false claims or fraudulent chargebacks may lead to refusal of future service

We reserve the right to dispute fraudulent chargebacks with payment providers.

12. Third-Party Services

Our website may include links to third-party websites or services.

We are not responsible for:

  • third-party website content

  • privacy practices of third parties

  • services provided by external companies

13. Limitation of Liability

To the maximum extent permitted by law, RJ-Trading and Vierra shall not be liable for:

  • indirect damages

  • incidental damages

  • consequential damages

  • loss of profits

  • loss of data

arising from the use of our website or products.

14. Indemnification

You agree to indemnify and hold harmless RJ-Trading, Vierra, and its affiliates from any claims, damages, or expenses arising from your breach of these Terms.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and process personal data in accordance with GDPR regulations.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes shall be resolved under Dutch jurisdiction.

17. Changes to Terms

We reserve the right to update these Terms at any time.

Changes will take effect immediately upon posting on the website.

It is the responsibility of users to review this page periodically.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email:
support@vierra-atelier.pl

Website:
vierra-atelier.pl

Operated by:
RJ-Trading

Business Registration Number: 

95303790